Position Summary: 

The Assistant Manager is responsible for direct services and supervision of direct care staff for at risk populations and their families in a community residential service setting. The position assists the Program Manager in the oversight of staff and program operations and acts in capacity of the manager in his or her absence. 

For over six decades, Familylinks has served the diverse communities of Western Pennsylvania. Last year alone, we supported over 11,000 people of all ages, backgrounds, and beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We seek dedicated and passionate individuals to help us continue making a difference. Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

What perks does Familylinks offer

• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insurance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Optional 403(b) Retirement Plan w/ Employer Match
• Career Advancement Opportunities

Requirements: 

• Bachelor's degree with 2-4 years relevant experience preferred. Candidates with a minimum of high school diploma/GED combined with commensurate life experience encouraged to apply.   
• Familiarity with child/adolescent development and at-risk youth. 
• Knowledge of and ability to implement all facets of the Positive Youth Development Approach (PYD), CHANCE and trauma-informed care; trainings will be provided within first 90 days of employment. 
• Demonstrates knowledge about interventions, therapeutic services and non-treatment supports for youth identified as survivors or at-risk of sex trafficking or sexual exploitation. 
• Support the organization's mission and acts as a model of organization values for staff and residents. 
• Demonstrates sensitivity to the different cultures and orientations represented among the residents, families, and staff through utilization of appropriate, non-judgmental communication techniques.     
• Demonstrates strong planning, time management, and organizational skills. 
• Candidate has a valid PA driver's license with access to a vehicle. 
• Demonstrates proficient computer skills for documentation purposes. 
• Maintains confidentiality of protected information in accordance with HIPAA guidelines and organizational policies. 
• Excellent interpersonal, communication, crisis management, organizational, and problem-solving skills.   
• Ability to perform and prioritize multiple functions and tasks in a fast-paced environment.  Demonstrates flexibility, especially with scheduling and site locations. 
• The qualified candidate will be required to complete a pre-employment health screen to ensure fitness for work with at-risk youth. Program staff must be free from Communicable disease and pass drug screen.   
• 33/34/FBI/NSOR clearances required. 
• On-call responsibilities 

Primary Responsibilities: 

• Implements and maintains the agency's mission, vision and values in all facets of performance. 
• Provides leadership and acts as a role model for direct care staff and residents.   
• Supervises assigned staff within program in all facets of human resources management and direct service delivery. 
• Supervises staff and provides leadership in the provision of timely, strength-based, and culturally competent assessments of clients and families throughout the client's service involvement. 
• Supervises the implementation of service plans that address all life domains by monitoring case activity, documentation and treatment planning. 
• Supervises staff and evaluates performance and training needs by direct observation, consumer feedback and the monitor of case activity, documentation and treatment planning. 
• Assists the Program Manager in the development and implementation of policies and procedures regarding all service components. 
• Acts in role of and supervises staff to act in role of advocate, liaison and case manager in all service components to support services to clients and the mission of the agency.   
• Supervises staff to provide and directly provides therapeutic interventions according to individual service plans, court orders, state regulations and statutes and contractual requirements. 
•  Anticipates and/or intervenes directly in crisis situations, using approved behavior management and crisis intervention techniques, including but not limited to de-escalation; conflict resolution; individual and/or group strategies; and, restrictive procedures, including passive manual restraints only when there is an imminent danger to self and others and when other less restrictive means of managing behaviors are unsuccessful. 
• Provides leadership and support in the management of crises. 
• Provides and/or directs transportation for external clinical appointments, family contacts and court hearings. 
• Provides on-call duties as assigned. 
• Ensure compliance with health and safety procedures and instruct staff accordingly. 
• Provide all documentation and reports as requested along with responsibility for the completion of timely, accurate, and professional written and verbal documentation of all service, staff and program operations. 
• Attend all trainings, supervisions and meetings as assigned.

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.


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