If you are a dynamic leader ready to make a significant impact, Familylinks is seeking a Program Manager to join our team, providing strategic leadership and operational oversight to drive excellence in service delivery. In this role, you will collaborate with the SCU Director to implement policies, manage staff, and ensure compliance with regulatory standards.
This role will supervise and guide our Supports Coordinators to ensure all staff are compliant with regulations and agency program standards, as well as support coaching of staff, competency development, and maximizing efficiency of teams.


About Familylinks:

For over six decades, Familylinks has served the diverse communities of Western Pennsylvania. Last year alone, we supported over 11,000 people of all ages, backgrounds, and beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We seek dedicated and passionate individuals to help us continue making a difference. Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

What perks does Familylinks offer?

• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insurance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Optional 403(b) Retirement Plan w/ Employer Match
• Career Advancement Opportunities

Program Manager Responsibilities:

• Provide supervision to Supports Coordinators in the delivery of services.
• Ensure program staff complete required training in accordance with regulation, agency and program standards including securing appropriate resources to ensure training and growth of staff occurs.
• Approve all staff expenses, timecards and time off requests within a timely fashion (24-hour turnaround)
• Responsible for personnel management, performance reviews, competency development, and coaching of staff.
• Direct the internal delivery of services to maximize efficiency and the highest standard of practice while ensuring compliance with regulatory and accreditation standards.
• Participate in the development of the annual program operating budget and operate programs in accordance with established budget parameters in all areas.
• In collaboration with the SCU Director, develop and implement plans to expand program services and locations.
• Improve program services through quality improvement strategies, and development of program goals; monitor to ensure established goals are achieved.
• Participate in agency after hours and manager of the day on call rotation.
• Assist in emergency situations with clients/staff.
• Attend all meetings, training and supervision as assigned.

Program Manager Requirements:

• A bachelor’s degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences; and two years’ experience as a Supports Coordinator; or have a combination of experience and education equaling at least six years of experience in public or private social work including at least 24 college-level credit hours in sociology, social work, psychology, gerontology or other related social science.  
• Candidates must have knowledge of Pennsylvania's intellectual disability and autism service system which includes successful completion of: • Person-Centered Thinking training • Person-Centered Planning training • Prior supervision experience is highly desirable but not required.
• Carries no permanent caseload or has three or fewer participants. 
• A valid driver’s license and access to an automobile for agency business are required. 
• Proficiency with MS Office, computer/laptop, tablet and cell phone required
  

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

Find other positions that you may be interested in here: https://familylinks.e3applicants.com/careers