Program Manager-Supports Coordination

Full-Time  $55,000 to $57, 000 Annual Salary

Pittsburgh, PA

Position Summary

Program Managers lead multi-disciplinary teams that provide community-based services to consumers while working with departmental leadership in developing, interpreting and leading implementation of policies, strategies and outcomes.

About Familylinks:

For over six decades, Familylinks has served the diverse communities of Western Pennsylvania. Last year alone, we supported over 11,000 people of all ages, backgrounds, and beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We seek dedicated and passionate individuals to help us continue making a difference. Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

What perks does Familylinks offer?

• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insurance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Optional 403(b) Retirement Plan w/ Employer Match
• Career Advancement Opportunities

Assignments

• Responsible for the day-to-day supervision of their assigned team in accordance with applicable licensing and/or regulatory compliance.
• Implement the agency's policies and procedures in all operational functions.
• Provide successful conflict resolution with stakeholders including participants, families and external agencies as needed while maintaining positive relationships.
• Implement established quality review process and initiate actions to improve quality of service.
• Responsible for assuring program expenditures are in line with established program budgets.
• Ensure individual participant budgets are within the programs county allocation.
• Ensure compliance with health and safety procedures and instruct staff accordingly, including expectations established for Incident Management.
• As requested, assist in emergency situations.
• Participate in agency after hours and manager of the day on call rotations.

Supervision

• Provide clinical supervision to up to 7 Support Coordinators.
• Ensure staff complete required trainings in accordance with regulation, and agency/program standards while securing appropriate resources to ensure training and growth of staff occurs
• Interview and hire staff to maintain approved staffing levels.

General Supervision

• Approve all staff expenses, timecards and time off requests within a timely fashion (24 hour turnaround).
• Responsible for personnel management, performance reviews, competency development, and coaching of staff.

General Assignments

• Record time and attendance via HRIS and Timekeeping system.
• Attend meetings/training and supervision as requested/required.
• Other duties as assigned.
• Adhere to laws, regulations, and internal policies and procedures, including those related to maintaining client confidentiality such as HIPAA

Education & Qualifications

• A bachelor's degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences; and two years' experience as a Supports Coordinator; or have a combination of experience and education equaling at least six years of experience in public or private social work including at least 24 college-level credit hours in sociology, social work, psychology, gerontology or other related social science.

• Candidates must have knowledge of Pennsylvania's intellectual disability and autism service system which includes successful completion of:
• Person-Centered Thinking training
• Person-Centered Planning training
• Prior supervision experience is highly desirable but not required.
• Carries no permanent caseload or has three or fewer participants.
• A valid driver's license and access to an automobile for agency business are required.
• Proficiency with Microsoft Outlook, computer/laptop, tablet and cell phone required
• Proficiency with Microsoft Office Suite, preferred

Essential Characteristics and Behavior

• The ability to relate positively to diverse people at various skill levels.
• High degree of organizational skills and multi-tasking abilities with the aptitude to prioritize multiple functions and tasks while working independently.
• Maintain positive relationships with co-workers, other internal/external professionals as well as participants and their families/caregivers.
• Awareness that cultural differences and similarities between people exist without assigning them a value.
• Maintain confidentiality of all consumer information within HIPAA guidelines and organizational policies.
• Model the organization's mission and values.

Working Conditions

• Flexible scheduling may be required.
• Must be able to travel to various office and community locations.
• Work will be completed remotely at home, within the office, or other community location maintaining HIPAA compliance.
• Ability to lift and carry light boxes of files and supplies (less than 10 pounds) on occasion.
• A limited amount of walking and standing may be necessary in carrying out duties.

Required Training

• Complete a minimum of 24 hours of training each year.

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

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