Position Summary:

The role is responsible for cultivating strong, long-term partnerships with leaders, employees, and partners to analyze, define, review, coordinate, and implement functional, technical, professional and management training programs in support of organizational goals and performance targets. This role helps to lead all training and development projects from conception to completion and manage the training team while collaborating with leaders and users. 

Responsible for the training and development of Familylinks new hires, leaders, and employees. The position is responsible for overseeing hiring, orientation, training, and evaluation of team adherence to training procedures. 

Compensation: $56,000-$66,000 annually

Position Qualifications and Requirements:

• A bachelor's degree (Master's preferred) in instructional design, education, e-learning, adult learning, educational technology, or another related field.

• 2 years of managing staff performance.

• At least 5 years of training program management or related work experience, preferably in both L&D /HR project management and change management.

• Ability to travel 25%, throughout our footprint.

• Superior project management skills.

• Understanding of design and development principles, best practices, learning theories, and how they vary depending on delivery method.

• Working knowledge of e-learning authoring and development tools.

• Facilitation experience for adult learners. 

• Must be an advanced user of PowerPoint and MS Office Suite.

• Excellent at design consultation and creating learning materials that are easy to digest across multiple mediums.

• Experience in customer-centric organizations with the ability to work with a range of stakeholders.

Essential Duties and Responsibilities:

• Partner with business leaders to maximize the impact that training can have to achieve business objectives.
• Lead Continuous Learning Roadmap Creation

• Understand and apply adult learning principles. 

• Consult and strategize to analyze and define the right training requirements.

• Use (or actively developing) business unit knowledge to build credibility and trust with key leaders, challenge assumptions and influence how the business unit invests in training.

• Guide business leaders in monitoring the effectiveness and the amount of training being prescribed.

• Lead the planning, execution, and debriefing of engaging inclusive readiness programs.

• Facilitate classes up to 50% and act as producer for instructor led classes. 

• Manage learning design and Training Team 

• Supervise, mentor, and develop training team and organizational leaders.

• Responsible for maintaining compliance with regulations for staff training.

• Lead training workstreams and training design projects and manage them through the project lifecycle.

• Ensure training delivery quality and the content meets business requirements.

• In partnership with the business leaders and SMEs, identify the right target audience, assign appropriate training and report on compliance.

• Sustain the appropriate communication with audiences regarding the availability of new and existing training opportunities.

• Collect feedback on all responsible training content to ensure continuous improvements.

• Define methods and metrics to track and monitor/measure progress for learning-related goals.

Essential Characteristics & Behavior

• Strong creativity, flexibility, and ability to organize and perform multiple tasks within the same timeframe.
• Lead with drive and purpose to ensure that the agency will meet strategic goals, endure challenges with a positive spirit, and respectfully demonstrate self-assurance at all levels of the organization.
• Model the organization's mission and values.
• Motivate an atmosphere of achievement through supportive interpersonal relationships, collaboration, facilitation, delegation, inclusion, and involvement at all levels of the organization, and in the community. 

• Strong creativity, flexibility, and ability to organize and perform multiple tasks within the same timeframe. 

• Create a culture of service excellence which promotes continuous improvement and satisfies the requirements of internal and external customers. 

• Program development, evaluation, solid organizational skills, and public speaking are essential. 

• Excellent written and verbal skills including doing presentations or media events.

• Self-directed, flexible with strong problem-solving and critical thinking abilities.

Working Conditions

• The ability to work the hours necessary to complete the requirements of the position.

• Able to work and travel to the various Familylinks offices and facilities.

• Must have a valid drivers' license and access to a vehicle when traveling to various locations. 

• Ability to lift and carry up to ten (10) pounds of files and small office tools.

Disclaimer

Familylinks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.