This position is a motivated and organized Lead Operational Technician that supports both clinical service delivery and the day-to-day operations of our ABA clinic. This role is ideal for an experienced Behavior Technician who enjoys leadership, problem-solving, and helping teams run smoothly.

The Lead Operational Technician maintains a reduced clinical caseload while taking on key operational responsibilities including staff hiring support, scheduling coordination, and managing daily staffing needs. This position plays an important role in ensuring consistent services for clients and strong support for clinical staff.

Who is Familylinks?

For more than six decades, Familylinks has been dedicated to serving the diverse individuals and families of Western Pennsylvania. In the past year alone, we extended our care to over 11,000 people spanning all age groups, residing in various neighborhoods, representing different income levels, and holding diverse beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We can only achieve this with dedicated and passionate individuals who want to make an impact in the community and in the lives of the individuals we serve. To achieve this unwavering support, Familylinks provides a wide range of family-centered services in the areas of Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

What perks does Familylinks offer?

• $22-$24 per hour
• Guaranteed full time hours
• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insurance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Free Supervision and Paid Training for RBT/BCBA Certification
• Optional 403(b) Retirement Plan w/ Employer Match
• Career Advancement Opportunities

POSITION SUMMARY:

This position is a motivated and organized Lead Operational Technician that supports both clinical service delivery and the day-to-day operations of our ABA clinic. This role is ideal for an experienced Behavior Technician who enjoys leadership, problem-solving, and helping teams run smoothly.

The Lead Operational Technician maintains a reduced clinical caseload while taking on key operational responsibilities including staff hiring support, scheduling coordination, and managing daily staffing needs. This position plays an important role in ensuring consistent services for clients and strong support for clinical staff.

Position Assignments

Key Responsibilities:

Direct Client Services

• Provide direct ABA therapy services to clients while maintaining a minimum of 75 billable hours per month.
• Implement individualized treatment plans developed by supervising

BCBAs and LBSs.

• Collect accurate behavioral data and complete session documentation in

accordance with clinic standards.

ABA Team Leadership

• Serve as a member of assigned off site teams and through scheduling, ensure that all contracted hours are met each month
• Act as a point of contact for technicians regarding scheduling questions,

changes, and operational needs.

• Foster a collaborative, supportive, and professional team environment.
• Attend weekly leadership team meetings

Staffing & Hiring

• Assist with recruitment, interviewing, and hiring of Behavior

Health Technicians and other identified team members.

• Support the onboarding process for newly hired staff - answering questions, mentoring and demonstrating needed competencies
• Provide new hire training as assigned
• Collaborate with leadership to ensure adequate technician coverage for all

clients.

Scheduling & Operations

• Develop and manage the monthly schedule for both clients and staff.
• Monitor and adjust schedules to ensure continuity of care and efficient

staffing.

• Manage staff call-offs and coordinate coverage solutions.
• Communicate schedule updates and changes clearly and promptly to

staff.

• Assist with last-minute coverage for staff call-offs when necessary.

General Assignments

• Record time and attendance via HRIS and Timekeeping system
• Attend meetings/training as requested/required
• Model the organization's mission and values
• Provides outstanding customer service to participants, families, and stakeholders
• Develop and maintains a positive working relationship with internal and external stakeholders
• Adhere to Familylinks and regulatory PA IBHS policies and procedures
• Create monthly reports regarding assigned and provided hours of service
• Assist with he preparation and participation in the annual IBHS licensing review
• Participate in the review and data collection of all compliance and quality measures and reporting
• Travel to other session and meeting locations as assigned

Education & Qualifications

• Registered Behavior Technician (RBT) certification preferred (or

willingness to obtain).

• 1-2+ years of experience in Applied Behavior Analysis (ABA) or working

with individuals with autism.

• Experience supporting team coordination, scheduling, or mentoring staff

preferred.

• Strong organizational and time management skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced clinical environment.

• Working knowledge of computer and Microsoft Office Suite
• Demonstrated respect for confidentiality and compliance standards
• Demonstrated unwavering customer service skills
• Ability to communicate effectively with staff at all levels as well as external stakeholders

Training Requirements

• Training in EHR system
• Complete and Maintain Safety Care Train the Trainer certification within 6 months of hire date

Working Conditions

• This position works in the FamilyLinks office /community/ hybrid during hours of operation as assigned
• Effective time management skills and the ability to manage multiple tasks at one time
• Excellent written and verbal communication skills
• Ability to develop and maintain professional relationships with clients, co- workers, supervisors, and community members
• Ability to adhere to organizational policies and procedures
• Commitment to maintain client and family confidentiality and adhere to HIPPA laws and internal policies and procedures
• Commitment to ongoing training and development as it relates to relevant training in order to perform job responsibilities to the required standard
• Ability to relay authorizations and billing procedures in an easy-to-understand manner
• Ability to maintain a professional appearance and demeanor

Familylinks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.